WIPRO ASSOCIATE JOBS 2025

Wipro Limited is hiring Associates to provide effective technical and customer support services. This role focuses on resolving client issues, meeting SLA requirements, and delivering high-quality customer experience in a 24×7 environment.

About the Company

Wipro Limited (NYSE: WIT) is a global leader in technology services and consulting, operating in over 65 countries with more than 230,000 employees. Wipro helps organizations accelerate digital transformation through consulting, engineering, and operational excellence.

Job Overview

Role: Associate
Mandatory Skill: Application Support Desk
Employment Type: Full Time
Shift: 24×7 Rotational Shifts
Posting Start Date: 05/06/2025

Role Purpose

The purpose of this role is to provide effective technical support to processes and clients, resolve issues directly or through timely escalation, and ensure all SLAs are met consistently.

Key Responsibilities

Answer inbound calls from resident service lines
Assist with resident lockout issues, email changes, late fee processing, card disputes, and charge reversals
Handle general resident concerns and issues professionally
Enter and maintain accurate resident data in collection systems
Calm and diffuse customer escalations to ensure quality service
Process renewals and update data in Yardi Voyager
Record tenant ledger adjustments (TLAs) including rent adjustments, credits, and concessions
Perform incident logging and route issues to relevant teams
Maintain daily logs and documentation
Support additional tasks as assigned by management

Eligibility & Qualifications

College Graduate or GED certificate
Freshers and experienced candidates can apply
Good communication skills in English (spoken & written)
Willingness to work in a 24×7 environment
Strong customer service orientation
Technical proficiency in MS Office (Excel, Word, etc.)
Experience in Yardi Voyager or similar tools is an added advantage

Skills Required

Application Support Desk
Customer Service
Inbound Call Handling
MS Excel & Word
Incident Management
Communication Skills
Problem Solving
Data Entry & Documentation

Why Join Wipro?

Global exposure with a leading MNC
Inclusive workplace welcoming people with disabilities
Career growth through continuous learning
Opportunity to work on real-world digital transformation projects

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