Introduction
Google is hiring fresh graduates for the role of Product Support Engineer (University Graduate, 2026) in Gurgaon and Hyderabad. This opportunity is ideal for candidates who are passionate about working with cutting-edge technologies, especially in AI-driven advertising products and customer solutions. As part of Google’s gTech team, you will work closely with global clients and internal teams, making this an excellent opportunity to kickstart a career in a world-class technology environment.
Job Overview
Role: Product Support Engineer, University Graduate, 2026
Company: Google
Department: gTech / Ads Support
Location: Gurgaon / Hyderabad
Employment Type: Intern & Apprentice
Work Mode: On-site
Qualification: Bachelor’s Degree
Experience: Early Career
Salary: As per company norms
Application Deadline: Not Mentioned
About the Company
Google is a global technology leader known for its innovation in search, advertising, cloud computing, and artificial intelligence. The company develops products and services that impact billions of users worldwide. With a strong focus on innovation, collaboration, and problem-solving, Google provides an exceptional work environment where employees are encouraged to learn, grow, and make meaningful contributions to global technology advancements.
Role Summary
As a Product Support Engineer, you will play a key role in supporting Google’s advertising products by helping customers optimize their campaigns and resolve technical issues. You will collaborate with cross-functional teams including Sales, Engineering, and Product teams to enhance customer experience and improve product performance. This role offers valuable exposure to large-scale systems, data analysis, and customer-centric problem-solving.
Key Responsibilities
• Provide technical support for Google’s AI-driven advertising products
• Troubleshoot and resolve customer issues related to ad platforms
• Develop automation tools to improve debugging and diagnostics processes
• Analyze data to identify root causes and improve customer outcomes
• Collaborate with internal teams to enhance product performance and usability
• Assist in account setup, campaign implementation, and optimization
• Deliver high-quality customer service throughout the support lifecycle
• Contribute to process improvements and knowledge management initiatives
Eligibility Criteria
Educational Qualification:
• Bachelor’s degree in Engineering, Computer Science, or related field
Experience Required:
• Early career candidates (freshers eligible)
Additional Requirements:
• Willingness to work flexible or non-standard hours as required
• Interest in technical support and customer-facing roles
Skills Required
• Knowledge of SQL and data analysis concepts
• Understanding of web technologies
• Strong analytical and problem-solving abilities
• Excellent communication and interpersonal skills
• Ability to work collaboratively in cross-functional teams
• Customer-focused mindset with attention to detail
Salary and Benefits
Salary: As per company norms
Benefits:
• Opportunity to work with global clients and cutting-edge technologies
• Exposure to AI-driven advertising platforms
• Learning and career growth opportunities at a leading tech company
• Collaborative and innovative work culture
Why Join Company
Joining Google offers unmatched exposure to world-class technology, global projects, and innovative problem-solving. Employees benefit from a culture of continuous learning, strong mentorship, and the chance to work on impactful solutions that reach millions of users worldwide. This role provides a strong foundation for a long-term career in technology and customer solutions.
Selection Process
• Application Screening
• Technical Interview
• HR Interview
• Final Selection
Work Location and Model
Location: Gurgaon / Hyderabad
Work Model: On-site
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