Introduction
Policybazaar is hiring freshers for the role of Customer Support Executive in Gurugram. This opportunity is open to graduates from any discipline who are interested in building a career in customer service and the fintech industry.
If you have strong communication skills and want to work with one of India’s leading insurance marketplaces, this role offers a great starting point with competitive salary benefits and career growth opportunities.
Job Overview
Role: Customer Support Executive
Company: Policybazaar
Department: Customer Service
Location: Gurugram
Employment Type: Full Time
Work Mode: On-site
Qualification: Any Graduate
Experience: Fresher
Salary: 2.5 LPA – 4 LPA
Application Deadline: Not Mentioned
About the Company
Policybazaar is one of India’s largest online insurance marketplaces and a major fintech platform. Founded in 2008, the company transformed how insurance products are purchased in India. It provides digital access to life insurance, health insurance, and other financial products.
Backed by reputed global investors, Policybazaar has built strong trust among customers across the country. With millions of annual visitors and high transaction volumes, the company offers a fast-paced and growth-oriented work environment for professionals.
Role Summary
As a Customer Support Executive, you will serve as the primary point of contact for customers. Your role will focus on assisting customers with policy-related queries, resolving concerns, and ensuring a smooth service experience.
This position helps you develop communication skills, problem-solving abilities, and practical exposure to the insurance and fintech industry. It is an excellent opportunity for fresh graduates who want to begin their professional journey in customer service.
Key Responsibilities
• Handle inbound and outbound customer calls professionally
• Provide accurate information about insurance policies and premiums
• Update customer information in the CRM system
• Escalate complex issues to relevant internal departments
• Ensure timely follow-up on pending queries
• Maintain high customer satisfaction levels
• Achieve assigned performance and service targets
Eligibility Criteria
Educational Qualification
• Any graduate from a recognized university
Experience Required
• Freshers are eligible to apply
• Prior customer support experience is an advantage but not mandatory
Additional Requirements
• Comfortable working in a customer-facing environment
• Willing to work in Gurugram location
Skills Required
Technical Skills
• Basic computer knowledge
• Familiarity with MS Office and email communication
• Ability to use CRM systems
Communication Skills
• Strong verbal and written communication in English and Hindi
• Ability to explain insurance concepts clearly
• Polite and professional conversation handling
Role-Specific Skills
• Patience and empathy while handling customers
• Problem-solving mindset
• Target-oriented approach
• Good time management skills
Salary and Benefits
Salary: 2.5 LPA – 4 LPA
Additional benefits may include performance incentives, structured training programs, and career advancement opportunities within the organization.
Why Join Policybazaar?
• Work with a leading fintech and insurance marketplace
• Attractive salary package for freshers
• Exposure to the fast-growing insurance sector
• Structured training and career growth opportunities
• Professional work environment with performance-based growth
Selection Process
The selection process may include:
• Resume screening
• HR interview
• Voice/communication assessment
• Final interview round
Work Location and Model
Location: Gurugram
Work Model: On-site
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