Introduction
ServiceNow is hiring freshers and early-career professionals for the role of Associate Customer Success Guide in Bangalore. This opportunity is ideal for B.E / B.Tech / M.E / M.Tech graduates who are passionate about customer success, SaaS platforms, and enterprise solutions.
If you are looking to build a strong career in customer-facing roles within a leading global technology company, this is a valuable opportunity to start your journey.
Job Overview
Role: Associate Customer Success Guide
Company: ServiceNow
Department: Customer Excellence Group
Location: Bangalore
Employment Type: Full Time
Work Mode: On-site
Qualification: B.E / B.Tech / M.E / M.Tech (Business-related degree preferred)
Experience: Fresher – 2 Years
Salary: As per company norms
Application Deadline: Not Mentioned
About the Company
ServiceNow is a globally recognized enterprise software company that delivers cloud-based platforms and digital workflow solutions. The company helps organizations streamline operations, improve productivity, and enhance employee and customer experiences.
Serving thousands of clients worldwide, including a large number of Fortune 500 companies, ServiceNow is known for innovation, strong leadership, and continuous growth. It provides employees with a collaborative environment, global exposure, and strong career development opportunities.
Role Summary
As an Associate Customer Success Guide, you will support customers across the APAC region. You will act as a trusted advisor, ensuring customers adopt and maximize the value of ServiceNow solutions.
This role focuses on customer engagement, onboarding, relationship management, and driving measurable business outcomes. It offers excellent exposure to enterprise clients and cross-functional collaboration, making it a strong foundation for a long-term career in customer success or consulting.
Key Responsibilities
• Act as a customer advocate and support onboarding activities
• Understand client business goals and align solutions accordingly
• Collaborate with internal teams to resolve customer issues
• Drive customer adoption and product engagement
• Support governance and best-practice workshops
• Manage escalations and ensure timely resolution
• Assist in executing structured customer success plans
• Track customer progress against defined success metrics
Eligibility Criteria
Educational Qualification
• B.E / B.Tech / M.E / M.Tech graduates
• Business-related degree preferred
Experience Required
• 0–2 years of experience
• Freshers are eligible to apply
Additional Requirements
• Interest in AI-driven tools and workflow automation
• Passion for customer-facing roles
• Not eligible for employment-based sponsorship
Skills Required
Technical Skills
• Basic understanding of SaaS platforms
• Knowledge of enterprise software environments
• Familiarity with AI-powered tools and automation concepts
Communication Skills
• Strong verbal and written communication
• Ability to manage stakeholder relationships
• Good emotional intelligence
Role-Specific Skills
• Customer success orientation
• Problem-solving mindset
• Ability to manage multiple priorities
• Organizational and time management skills
Salary and Benefits
Salary: As per company norms
Benefits may include professional growth opportunities, exposure to global clients, structured learning programs, and performance-based career advancement.
Why Join ServiceNow?
• Work with a globally recognized enterprise technology brand
• Gain exposure to international enterprise customers
• Build a strong foundation in customer success and SaaS
• Learn from experienced professionals in a fast-growing environment
• Access structured career development opportunities
Selection Process
The selection process may include:
• Application screening
• HR interview
• Functional/Managerial round
• Final interview
Work Location and Model
Location: Bangalore
Work Model: On-site
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