Introducion
Titan Company is hiring Customer Relationship Officers (CRO) for its retail stores in Bengaluru. This is a great opportunity for freshers and experienced candidates who want to start or grow their career in retail sales and customer service. If you enjoy interacting with customers and delivering a premium store experience, this full-time retail role at Titan is a perfect fit.
Job Overview – Titan Customer Relationship Officer Hiring
Role: Customer Relationship Officer (CRO)
Company: Titan Company
Brand: Titan World / Helios
Department: Retail Operations
Location: Bengaluru (Kammanahalli, Indira Nagar)
Employment Type: Full-Time, Permanent
Work Mode: On-site (Retail Store)
Experience: 0 – 5 Years
Qualification: 12th Pass / Any Graduate
Salary: ₹3.5 – ₹5.5 LPA (Approx.)
Openings: 8
Application Deadline: Not Mentioned
Role Summary
The Customer Relationship Officer is responsible for creating an excellent in-store customer experience. The role focuses on customer service, relationship building, sales support, and ensuring every customer leaves the store satisfied.
Key Responsibilities – Customer Experience & Service
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Welcome and assist walk-in customers politely
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Understand customer needs and suggest suitable products
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Demonstrate watches, accessories, and smart wearables
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Handle queries, complaints, returns, and repairs
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Provide after-sales support and service guidance
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Ensure high customer satisfaction at all times
Sales Support Responsibilities
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Support the sales team in achieving store targets
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Cross-sell and upsell products
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Assist in product launches and promotions
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Explain offers, warranties, and loyalty programs
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Help with visual merchandising and display setup
Customer Relationship Management
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Maintain customer details in the CRM system
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Follow up for service updates and order pickups
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Build long-term relationships with customers
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Encourage repeat visits and referrals
Store Operations Duties
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Assist in stock replenishment and tagging
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Maintain cleanliness of displays and counters
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Coordinate with service center for repairs and warranty claims
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Follow billing accuracy and company policies
Skills Required
Customer Skills
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Good communication skills
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Friendly and professional behavior
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Problem-solving ability
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Customer handling skills
Technical Skills
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Basic product knowledge (training provided)
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Understanding of CRM and billing systems
Behavioral Skills
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Presentable personality
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Team player
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Time management
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Positive attitude
Eligibility Criteria – Who Can Apply?
Educational Qualification
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12th Pass or Any Graduate
Experience
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0–5 years experience
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Freshers eligible
Preferred Background
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Retail
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Hospitality
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Customer Service
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Sales
Salary & Benefits – Titan Retail Jobs
Salary Package
₹3.5 – ₹5.5 LPA (approx.)
Additional Benefits
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Stable full-time retail job
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Premium brand work environment
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Sales incentives
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Training and skill development
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Career growth opportunities
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Professional corporate culture
Why Join Titan Company?
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Trusted and reputed lifestyle brand
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Freshers-friendly hiring
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Premium retail exposure
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Customer-facing career growth
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Structured training programs
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Long-term career opportunities in retail operations
Titan offers a great platform for candidates looking to build a strong career in retail and customer service.
Selection Process
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Resume screening
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HR interview
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Store/Operations interview
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Final selection
Apply via ApplyJobFast for Titan Careers
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