Introduction
Jio is hiring for the role of Customer Care Executive (Voice Process) in Bengaluru (Banaswadi). This opportunity is open to 12th pass candidates and graduates, including both freshers and experienced professionals.
If you are looking for a stable private sector job with career growth in the telecom industry and have strong communication skills, this role offers a great starting point in customer support operations.
Job Overview
Role: Customer Care Executive – Voice
Company: Jio
Department: Customer Support / Voice Process
Location: Bengaluru (Banaswadi)
Employment Type: Full Time
Work Mode: On-site
Qualification: Minimum 12th Pass / Any Degree
Experience: Freshers & Experienced
Salary: ₹14,000 – ₹18,000 per month (approx.)
Application Deadline: Not Mentioned
About the Company
Jio is one of India’s leading telecommunications companies, providing digital services, mobile connectivity, broadband solutions, and enterprise services across the country. The company has transformed the telecom industry through affordable data services and innovative digital platforms.
With a strong nationwide presence and rapid expansion, Jio offers stable employment opportunities, structured training programs, and long-term career growth for individuals entering the telecom and customer support domain.
Role Summary
As a Customer Care Executive (Voice), you will be responsible for handling customer interactions through inbound and outbound calls. Your primary objective will be to resolve customer queries, provide accurate information about products and services, and ensure a high level of customer satisfaction.
This role provides valuable experience in communication, problem-solving, and customer relationship management.
Key Responsibilities
• Handle inbound and outbound customer calls professionally
• Resolve customer complaints and service-related issues
• Provide information about products, plans, and services
• Maintain call quality and adhere to communication standards
• Update customer details accurately in internal systems
• Ensure customer satisfaction in every interaction
• Follow company policies and process guidelines
Eligibility Criteria
Educational Qualification
• Minimum 12th Pass or Any Degree
Experience Required
• Freshers can apply
• Experienced candidates are also eligible
Additional Requirements
• Basic computer knowledge
• Good communication skills in English and regional language
• Willingness to work in rotational shifts
• Ability to work 6 days a week with rotational week off
Skills Required
Technical Skills
• Basic computer and system handling knowledge
• Ability to update and manage customer information
Soft Skills
• Strong verbal communication skills
• Good listening and interpersonal skills
• Problem-solving ability
• Professional and customer-friendly approach
• Ability to handle calls efficiently in a fast-paced environment
Salary and Benefits
Salary: ₹14,000 – ₹18,000 per month (approx.)
Benefits Include:
• Performance-based incentives
• Overtime (OT) benefits
• PF & ESIC facilities
• Paid training
• Career growth opportunities
• Supportive work environment
Why Join Company
• Opportunity to work with a leading telecom brand in India
• Stable job with structured growth path
• Skill development through professional training
• Friendly and supportive office environment
• Immediate joining opportunities available
Selection Process
The selection process includes:
• HR screening
• Communication round
• Basic interview
• Offer letter issuance
Freshers with strong speaking skills have good chances of selection.
Work Location and Model
Location: Banaswadi, Bengaluru
Work Mode: On-site
Shift: Rotational shifts
Working Days: 6 days per week (1 rotational week off)
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