Are you aiming for a rewarding career in the IT and BPO sector? Infosys BPM, one of the world’s leading business process management companies, has announced new job openings for Customer Service and Technical Support roles in Bengaluru, Karnataka.
This opportunity is open to fresh graduates as well as experienced professionals (0–5 years) who are passionate about customer support, technical assistance, and career growth. With a competitive salary, training programs, and employee-friendly benefits, this recruitment drive offers a solid platform to shape your career with a global brand.
Infosys BPM Recruitment 2025 – Job Overview
| Particulars | Details |
|---|---|
| Organization | Infosys BPM |
| Job Role | Customer Service / Technical Support |
| Location | Bengaluru, Karnataka, India |
| Employment Type | Full-time, On-site |
| Experience | Freshers & Experienced (0–5 years) |
| Salary | ₹35,000 – ₹45,000 per month |
| Shifts | Rotational (including night/UK shifts) |
| Transport | Two-way cab facility provided |
| Application Mode | Online (via HR scheduling) |
Job Description
Selected candidates will manage customer interactions across calls, emails, and chat support, ensuring quick resolution and excellent customer satisfaction. The role also includes troubleshooting technical issues, coordinating with internal teams, and maintaining proper documentation of interactions.
Key Responsibilities
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Handle customer support through calls, chats, and emails.
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Resolve customer queries effectively and professionally.
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Provide technical troubleshooting support for reported issues.
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Coordinate with internal teams for escalations.
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Maintain accurate records of customer interactions.
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Meet performance metrics such as FCR (First Call Resolution), CSAT (Customer Satisfaction), and AHT (Average Handle Time).
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Adapt to new tools and processes as per business requirements.
Eligibility Criteria
| Requirement | Details |
|---|---|
| Education | Any Graduate (Freshers & Experienced can apply) |
| Experience | 0–5 years in BPO, Call Centre, or Customer Service roles |
| Skills | Strong English communication (written & verbal) |
| Technical Knowledge | Basic computer knowledge & MS Office |
| Flexibility | Willingness to work in rotational shifts (including night shifts) |
| Other Skills | Problem-solving ability & multitasking |
Salary & Benefits
Infosys BPM offers competitive pay packages along with multiple employee benefits:
| Category | Salary |
|---|---|
| Freshers | ₹35,000 per month |
| Experienced (0–5 years) | ₹35,000 – ₹45,000 per month |
Additional Benefits:
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Two-way transport facility (pick-up & drop).
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Extensive training and skill development programs.
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Global exposure with advanced customer service tools.
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Career growth and promotion opportunities.
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Friendly and dynamic work environment.
Selection Process
The recruitment process includes the following steps:
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Application Screening – HR shortlisting.
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Online Test / Assessment – Basic aptitude & communication skills.
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HR Interview – Suitability check for the role.
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Final Round – Technical/Managerial interview.
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Offer & Onboarding – Issue of appointment letter to selected candidates.
Important Dates
| Event | Date |
|---|---|
| Notification Release | September 2025 |
| Application Process | Ongoing |
| Last Date to Apply | Apply at the earliest (limited vacancies) |
Conclusion
If you are looking for a stable, well-paying job in customer support or technical service, Infosys BPM Recruitment 2025 is a great opportunity. With salaries up to ₹45,000, two-way transport, global exposure, and strong career development programs, this opening is ideal for both freshers and experienced professionals.
📌 Infosys BPM Recruitment 2025 – Apply now
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