Customer Success Associate – Twin Health (Chennai | 2025)

Introduction

Twin Health, a global leader in AI-based metabolic health solutions, is hiring Customer Success Associates in Chennai.
If you’re passionate about helping people improve their health, enjoy guiding customers, and can communicate in multiple languages, this role is a perfect fit.

Twin Health uses AI Digital Twin technology to help members reverse or manage chronic metabolic diseases like type 2 diabetes and obesity — making this an impactful, meaningful career choice.

About the Company

Twin Health is the only company using AI Digital Twin technology for metabolic health.
They collect thousands of data points from smart devices and build a personalized model for each member’s metabolism.

Members have successfully:
✔ Reduced A1C
✔ Achieved lasting weight loss
✔ Reduced or eliminated medications

Awards & Recognition:
🏆 Innovator of the Year (EHIR)
🏆 Featured in CB Insights Digital Health 150
🏆 Newsweek’s Top Most Loved Workplace®

Funding:
💰 $100M+ raised
💰 $53M Series E (2025)
💰 Backed by ICONIQ Growth, Sequoia, Temasek, Sofina, Peak XV

Twin Health is rapidly scaling across the US and globally with a mission to reinvent metabolic healthcare.

Job Overview

Role: Customer Success Associate
Job Type: Full-time (Fresher Eligible)
Location: Chennai, Tamil Nadu
Shift: Not specified (General likely)
Experience: Freshers eligible
Industry: Digital Health / Healthcare Technology
Work Mode: In-person / Office

Key Responsibilities

Educate members about the complete Twin Health program
Support members in purchasing required items to begin the program
Follow the onboarding process clearly and consistently
Schedule training and consultations for new members
Coordinate with internal teams for timely delivery of services
Act as a single point of contact for new members
Resolve member queries with empathy and professionalism
Maintain accurate onboarding records and follow up regularly
Handle grievances politely and effectively

Eligibility Criteria

Qualifications:
✔ Bachelor’s degree (Science / Healthcare preferred)
✔ Proficiency in MS Office
✔ Strong interpersonal & communication skills
✔ Ability to build trust with members
✔ Fluency in minimum 3 languages
(Preferred: English / Hindi / Malayalam / Marathi / Bengali / Telugu / Tamil)

Preferred Skills:
⭐ Fast learner with strong growth mindset
⭐ Problem-solving & customer-first approach
⭐ Ability to work in a dynamic, collaborative environment

Salary & Benefits

💼 Competitive salary (Not disclosed)
❤️ Work at a mission-driven global health tech company
🌍 Build a career in customer success + healthcare
📈 Rapid company growth = strong internal promotion opportunities
👨‍⚕️ Work closely with clinical and wellness teams
💬 Multilingual skill advantage

Why Join Twin Health?

Work for one of the most innovative health tech companies
Be part of a mission that truly changes lives
Growth-oriented culture with world-class mentors
High-impact role interacting directly with members
Exposure to AI-driven healthcare systems

Apply (Click here)

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📢 WhatsApp Channel: https://whatsapp.com/channel/0029VarSzxmEKyZ9xaAQNa1e

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