Introduction
Cognizant is hiring Senior Process Executive (SPE) – Customer Service HC for its Chennai location.
This hybrid opportunity is open to freshers and experienced candidates who want to start or grow their career in customer service and healthcare support.
If you are looking for a stable corporate job, flexible work model, professional training, and long-term career growth, this role is a great option.
Job Overview – Cognizant Customer Service Hiring
Role: Senior Process Executive (SPE) – Customer Service HC
Company: Cognizant
Department: Customer Service / Healthcare Support
Location: Chennai
Work Model: Hybrid (Office + Work From Home)
Employment Type: Full-Time
Experience: Freshers & Experienced
Qualification: Any Graduate
Shift: Rotational shifts (if required)
Salary: As per company norms
Application Deadline: Not Mentioned
About the Company
Cognizant is a leading global IT services and consulting organization with a strong presence in healthcare and business process services.
The company provides:
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Professional work environment
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Structured onboarding and training
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Skill development programs
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Healthcare domain exposure
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Long-term career opportunities
Working at Cognizant helps candidates gain valuable corporate and customer service experience.
Role Summary
As a Customer Service Senior Process Executive, you will handle healthcare-related customer interactions and provide support to clients and internal teams.
You will resolve service requests, manage queries, and ensure high customer satisfaction through professional communication.
This role is ideal for candidates with good communication skills and a customer-focused mindset.
Key Responsibilities
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Handle inbound and outbound customer interactions
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Resolve healthcare, billing, claims, or insurance-related queries
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Record customer details accurately in internal systems
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Follow company policies and data privacy standards
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Coordinate with internal teams for issue resolution
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Meet service quality and performance targets
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Provide professional and empathetic customer support
Eligibility Criteria – Who Can Apply
Educational Qualification
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Any Graduate
Experience
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Freshers eligible
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Experienced candidates can also apply
Skills Required
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Good English communication skills
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Basic computer knowledge
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Typing and documentation ability
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Customer handling skills
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Problem-solving mindset
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Willingness to work in shifts
Work Location & Model
Location: Chennai
Work Type: Hybrid
Employees may work partly from the office and partly from home based on business needs, providing flexibility and better work-life balance.
Salary & Benefits
Salary: As per Cognizant company norms
Benefits Include
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Competitive salary
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Performance incentives
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Health insurance coverage
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Paid leave and holidays
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Shift allowances
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Training and certification programs
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Career growth opportunities
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Stable corporate environment
Career Growth Opportunities
Starting as an SPE provides growth into roles such as:
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Senior Process Executive
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Team Leader
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Quality Analyst
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Trainer
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Operations Manager
High-performing employees receive internal promotions and leadership opportunities.
Selection Process
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Resume screening
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HR interview
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Communication assessment
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Operations interview
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Final selection and offer
Why Join Cognizant?
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Global MNC brand
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Hybrid work flexibility
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Freshers-friendly hiring
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Healthcare domain exposure
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Professional training
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Stable long-term career
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Strong growth opportunities
Cognizant offers an excellent platform for candidates who want to build a successful career in customer service and healthcare operations.
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