Analyst Jobs at Wipro Limited 2025
Job Introduction
Wipro Limited is inviting applications for the role of Analyst in its Customer Success and Operations team. This position is ideal for professionals with experience in technical support and Institutional Finance who are passionate about customer service, troubleshooting, and SLA-driven environments.
About Wipro
Wipro Limited is a global leader in IT services, consulting, and business process solutions. With a strong focus on operational excellence and customer satisfaction, Wipro offers employees continuous learning, career growth, and exposure to global clients across multiple industries.
Job Role Overview
Role: Analyst
Role Category: Customer Success
Industry: IT Services & Consulting
Domain: Institutional Finance – Buy Side Support
Key Responsibilities
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Provide effective technical support and resolve client issues within defined SLAs
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Handle incoming client requests via phone and email professionally
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Document client details, issues, troubleshooting steps, and resolutions
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Track and manage incidents, problems, and service requests
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Update availability and productivity data in internal systems (RAVE)
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Follow standard operating procedures for issue resolution
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Escalate critical or unresolved issues to team leaders
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Maintain and update knowledge base and self-help documents
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Analyze call and incident logs to identify recurring issues and trends
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Ensure compliance with service agreements and legal requirements
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Assist clients in understanding product features and navigation
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Provide alternative solutions to retain customer satisfaction
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Conduct scheduled follow-ups and callbacks to ensure resolution
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Participate in product and process training programs
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Collaborate with team leaders to improve service quality and operational excellence
Mandatory Skills
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Institutional Finance (Buy Side – Others)
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Technical Support & Troubleshooting
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Customer Service & Client Interaction
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SLA & ITIL Process Management
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Incident, Problem & Change Management
Additional / Preferred Skills
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Workforce Management (WFM)
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Real-Time Analysis
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Operational Excellence
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Project & Team Management
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Strong Documentation & Reporting Skills
Education Qualification
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Any Graduate
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Any Postgraduate
Why Join Wipro as an Analyst?
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Opportunity to work with global financial clients
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Strong exposure to Institutional Finance and IT support processes
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Stable full-time permanent role
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Continuous learning through training and certifications
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Career growth in customer success and operations
Job Location
📍 Bengaluru (Bangalore) – India’s leading IT and financial services hub
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